1. For ordering the machine, you can pay us by T/T.

2. For ordering the parts in the future, you can pay us by Paypal, Western Union or Moneygram.

1. You pay the deposit to us by T/T.

2. We produce the machine after receive the deposit.

3. We send you picture&video when the machine ready for your inspection.

4. You pay us the balance after your confirm everything of your machine is ok.

5. We send the machine to your port by sea or air freight.

6. We post you the shipping documents to clean customs and get the machine.

7. The shipping company will call you before the machine arrive at your port, you can ask them to help you clean customs and transport the machine to your door.

1. The warranty of the machine is 24 months

2. The warrany of the laser tube is 6~10 months.

3. The warranty of the lens & mirrors is 3 months.

4. During warranty, we will send you new parts to you for replacing free of charge.

1. Normally, 5~7 working days after receive your advance payment. If urgent need, we can arrange overtime work.

2. For customized models, the production time is 1 week longer than normal.

1. Yes, we can. With DDU terms, we will arrange shipment to your office directly.

2. With CIF terms, we will arrange shipment for you and take charge of shipping machine to your destination port.

3.  For FOB terms, we will take in charge of paperwork and send machine to your shipping forwarder at our loading port.

After the machine shipping, we will send all custom clearance documents to you by TNT, DHL, and then the shipping forwarder will tell you how to change the machine with these documents.

1. Yes, surely, we provide tech support to you directly by video, photo, telephone, mail, teamviwer support.

2. We also send you user-manual and instruction video in CD, they will teach you how to use the machine step by step.

In case the parts break, just take a photo to us, we will send replacement one within 1 days by DHL, you should receive it within 4 days.

yes,we are CE issued by ECM,its one of the best  authority organizations whol has right issue CE.
Yes,we can issue CO,FORM A,FORM E,FORM F,FTA,help you reduce import tax.

The amounts would include machine cost, freight & insurance, importing fees and custom duty & tax. You may ask the broker to calculate it for you in advance.

We ”Zing” offers all kinds of laser engraving cutting machine, cnc router and plasma cutting machine.

It depends on the your materials maximum working area. For example, your maxi cutting/engraving area is 880*1220mm, then our Z1390(working area is 1300*900mm) is suitable for you. Here we have 300*500mm, 600*400mm, 900*600mm, 1300*900mm, 1600*1200mm, 1300*2500mm, 1600*3000mm...

Yes, the machine comes ready to work, we have tested the machine well, you just use the machine directly after receive it.

The laser machine comes with standard accessories exhaust fan (exhaust pipe), air pump(air pipe), water pump(water pipe), honeycomb work table (aluminum strip work table), CD software, user-manual.

It just takes you a few hours to become a master for laser machine, because we test the machine well, you just need to connect computer, similar with operating a printer. Once your design has been created, laser engraving or cutting is as simple as sending a file to a printer.

The laser power selection depends on the thickness of the processed material. The thicker the material is, the bigger the laser power shall be. Here is some data for your reference:

60W: max. 10mm acrylic board
80W: max. 15mm acrylic board
100W: max. 18mm acrylic board
120W: max. 20mm acrylic board
150W: max. 25mm acrylic board

No, you don’t need different laser system, because our laser machine is used for both engraving and cutting, one machine for both kind of jobs.

We have normal laser tube and long life laser tube for your choice. For normal laser tube, its life span reaches 6000 hours. For our long life laser tube, its lifespan reaches 10000 hours.

Yes, rotary attachment is option, the rotary attachment is for engraving things like wine bottles, cups and pens.

Yes, we can make the machine in detachable style if necessary, the machine can be separated into top and bottom parts.

Usually, only the laser tube needs to be replaced after around 6000~10000 hours, for example, replacing the 80W laser tube cost around $200. There is virtually no maintenance for the laser machine, the more you use the machine, the better the machine performs.

Yes, safety guaranteed, our laser machine is CE approved, in accordance with EC Declaration of Conformity. And our laser machine is closed design so the operator is optimally protected. The Emergency stop button allow you to cut the machine power immediately once the machine is working abnormally.

Both laptop or desktop are OK, the computer operating system should be Windows XP/2000/Vista/7/8/10.

The laser software is Rdworks V8.

CorelDraw and AutoCAD is suggested, you can design the job and sent to Rdworks V8, then operate the machine.

JPG, PNG, BMP, PLT, DST, DXF, CDR, AI, DSB, GIF, MNG, TIF, TGA, PCX, JP2, JPC, PGX, RAS, PNM, SKA, RAW

Yes, there is plug in for CorelDraw/AutoCAD/Adobe Illustrator, you can switch from coreldraw/AutoCAD/Adobe/Illustrator to our laser software directly.

We send you a user-manual of the laser software operation, and we can offer your remote assistance through TeamViewer, help you to use the laser software step by step.

Yes,  you can download from our Tech Support-Download, or just tell us your email and we sent you the software for study first.

Our co2 laser machine is used for engraving cutting most of nonmetal materials, like acrylic, PVC, rubber sheet, plastic, crystal, glass, wood,mdf, bamboo, oxhorn, figuline,marble, leather, cloth, double-color board, etc.

advertisement, arts and crafts, toys, textile garment, leather, car, mechanism, electron, building upholster, timekeeper and jewelry industry and so on.

Our co2 laser machine can engrave anodized metal and painted metal well, but can’t engrave bare metal directly. If you want engrave bare metal, then we suggest use a kind of thermark spray, it is a kind of spray help you to engrave bare metal by co2 laser machine. (The spray supplier website: www.thermark.com)

We don’t suggest you use our co2 laser machine for cutting metal, it is not suitable.

We have plasma cutting machine which is suitable for cutting the metal.

No, our laser machine can only engrave on the surface of the object, not inside of the object.

Yes, of course, you can send us a file, we will cut / engrave the sample for view.

We are factory who has export authority and our own brand : “ZING”. Welcome visit our factory and talk details about cooperation.